BLUEWAVE CLEANING SERVICES LLC
PRIVACY POLICY
Effective Date: January 1, 2026
1. Overview
Bluewave Cleaning Services LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, request services, or receive SMS communications from us.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Full name
- Business name
- Mailing address
- Email address
- Mobile phone number
- Service address
- Payment information (processed through secure third-party providers)
B. Automatically Collected Information
- IP address
- Browser type
- Device information
- Website usage data via cookies or analytics tools
C. SMS Consent Data
- Date and time of SMS opt-in
- Method of opt-in (web form, verbal consent, written authorization, etc.)
- Message interaction history
3. How We Use Information
We use collected information to:
- Schedule and manage cleaning services
- Send appointment reminders
- Provide service updates and notifications
- Respond to quote requests and inquiries
- Send customer satisfaction communications
- Send promotional messages where consent has been provided
- Process payments
- Maintain business and tax records
- Comply with legal and regulatory obligations
4. SMS Communications and Mobile Privacy
By providing your mobile number and affirmatively opting in, you consent to receive SMS messages from Bluewave Cleaning Services LLC.
Message types may include:
- Appointment reminders
- Quote follow-ups
- Service notifications
- Customer service communications
- Promotional offers (if consented)
Message Frequency: Message frequency varies based on service activity and customer interaction.
Message and Data Rates: Standard message and data rates may apply based on your mobile carrier plan.
Opt-Out Instructions:
You may opt out of SMS communications at any time by replying STOP to any message. After replying STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you re-enroll.
Help Instructions:
Reply HELP for assistance or contact us at:
Phone: (518) 650-2509
Email: manny@bluewavecleaning.net
Consent Disclosure:
- SMS consent is not a condition of purchase.
- Mobile information will not be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes.
- We do not transfer, sell, or share mobile numbers with external organizations for advertising purposes.
- SMS consent applies only to Bluewave Cleaning Services LLC communications.
5. Information Sharing
We do not sell personal information.
We may share information only with:
- Payment processors
- Scheduling and CRM software providers
- SMS service providers
- Insurance carriers when required
- Government authorities if legally required
- Legal or accounting professionals as necessary
All service providers are contractually obligated to maintain confidentiality and data security.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Maintain operational records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
SMS consent records are retained to comply with carrier and regulatory requirements.
8. Cookies and Tracking Technologies
Our website may use cookies and analytics tools to improve functionality and user experience. Users may adjust browser settings to disable cookies; however, some site functionality may be limited.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
10. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
11. Your Rights
Depending on your state of residence, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information (subject to legal retention requirements)
Requests may be submitted using the contact information below.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with a revised effective date.
13. Contact Information
Bluewave Cleaning Services LLC
1475 Western Ave, PO Box 3762
Albany, NY 12203
Phone: (518) 650-2509
Email: info@bluewavecleaning.net
This Privacy Policy governs all services, website interactions, and SMS communications conducted by Bluewave Cleaning Services LLC.