Frequently Asked Questions (FAQ)
1. What cleaning services do you offer?
We offer a range of services including regular home and office cleaning, deep cleaning, and move-in/move-out cleaning. Each service is tailored to meet your specific needs.
2. How do you determine your cleaning rates?
Our rates are based on the type of service, the size of the space, and the frequency of cleaning. We offer competitive pricing and can provide a quote after understanding your specific requirements.
3. Do you use eco-friendly cleaning products?
Yes, we prioritize eco-friendly cleaning solutions to ensure a safe and sustainable cleaning process. We use environmentally friendly products that are effective and safe for both our clients and the planet.
4. How can I book a cleaning service?
You can book a service by contacting us via our website, email, or phone. We'll discuss your cleaning needs, schedule a service, and provide a detailed quote.
5. What is your cancellation policy?
We require a 24-hour notice for cancellations. Cancellations made less than 24 hours before the scheduled service may incur a fee.
6. Are you insured?
Yes, Bluewave Cleaning Services LLC is fully insured, providing comprehensive liability and property damage coverage. This means that when you choose us for your cleaning needs, you are completely protected from any potential risks associated with our services. Our insurance coverage ensures that both our clients and our staff are safeguarded, allowing us to deliver high-quality cleaning services with peace of mind.
7. How long does a typical cleaning session take?
The duration of a cleaning session varies based on the size of the property and the type of service required. A standard cleaning session usually takes between 2 to 4 hours.
8. Do I need to provide any cleaning equipment or supplies?
No, we come fully equipped with all necessary cleaning supplies and equipment. However, if you have specific products you prefer, we are happy to accommodate.
9. Do you offer any discounts or loyalty programs?
Yes, we offer various discounts for first-time clients, referrals, and regular customers. Please inquire about our current promotions.
10. How do I provide feedback about your services?
We welcome and value your feedback. You can provide feedback directly to our cleaning team, through our website, or by contacting our customer service.
11. Can I request the same cleaner for each visit?
We strive to provide consistency in our services, and you can request the same cleaner for each visit subject to their availability.
12. How do you ensure the quality of your cleaning?
Our team undergoes thorough training and we perform regular quality checks. We also welcome client feedback to continually improve our services.
13. Is there anything I need to do before the cleaning team arrives?
While not necessary, we recommend removing any personal items or valuables that might obstruct the cleaning process.
14. Do you offer green or allergy-friendly cleaning options?
Yes, we offer specialized cleaning services using green and allergy-friendly products upon request.
15. Can I schedule a cleaning service outside of normal business hours?
Yes, we offer flexible scheduling, including services outside of standard business hours to accommodate your needs.
16. What happens if something gets damaged during cleaning?
In the unlikely event of damage, we are fully insured, and we will work with you to resolve the issue promptly and satisfactorily.
17. How far in advance do I need to book a cleaning service?
We recommend booking at least one week in advance. However, we do our best to accommodate last-minute requests based on availability.
18. Do you offer specialized cleaning services for commercial properties?
Yes, we provide tailored cleaning solutions for various types of commercial properties, including offices, retail spaces, and more.
19. What is your policy on pets during cleaning services?
We love pets! However, we recommend that they be secured during the cleaning process for their safety and the efficiency of our team.
20. How can I change or update my scheduled cleaning services?
You can easily change or update your schedule by contacting us via phone, email, or our website. We appreciate advance notice for any changes.